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Help/Quoting/When & where — dates, fulfilment and delivery

When & where — dates, fulfilment and delivery

The dates the job needs, and whether it is installed, delivered or picked up.

What this is for

The When & where section captures everything around the making: when the client needs it, when production has to finish, whether the work is installed, delivered or picked up, and the details of that. None of it is needed to send the quote — it is confirmed when the quote is accepted and feeds the production schedule from there.

When & where — dates, fulfilment and delivery — the screen in Sign OS

What is on this screen

Each part of the screen above, top to bottom, and what changing it affects.

When & where

Client needs it by · Finish production by
The customer's date and the date production must finish. Not needed to send; required to accept, because the schedule is built back from them.
Fulfilment — Installation · Delivery · Client pickup
How the finished work reaches the customer. A line can set its own under its Advanced.
Priority — Mark urgent
Moves the job up the production board, prints URGENT on the job sheet, and adds the shop's rush charge if one is set.
Delivery & install details ▾
Site address, access, carrier and consignment details, anything the driver or installer needs.

Step by step

  1. 1

    On the quote, open When & where under the customer section.

  2. 2

    Set Client needs it by and Finish production by. Sending needs neither; both are required before the quote can be accepted, because the job's schedule is built from them.

  3. 3

    Pick the Fulfilment: Installation, Delivery or Client pickup. Mark urgent sets the priority.

  4. 4

    Open Delivery & install details for the site address, access, carrier and anything the installer or driver needs to know.

  5. 5

    A line can follow the project's fulfilment or set its own under the line's Advanced — one sign delivered, another installed, on the same quote.

Open this in Sign OS →

Tips & gotchas

  • →If your shop shows delivery as its own line on quotes (Settings → Money → Quotes & invoices), the carrier chosen here is what that line names.
  • →Review & send warns you when dates or fulfilment are missing. Send anyway if the customer is still deciding; fill them in at acceptance.

Related guides

Review & send the quoteCheck the totals and margin, then email the PDF from the quote.Set how quotes and invoices workDocument numbers, the delivery line, deposits, credit terms and who signs off what.Read the production timelineEvery job on the days and departments it needs, at any zoom.Send goods out with the Outbound boardDispatch collections, deliveries and installs, and get the docket signed.