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Help/Integrations/Files & Sync (desktop app)

Files & Sync (desktop app)

Sync job files between your shop drive and Sign OS.

What this is for

Sign OS Sync is a desktop app that keeps a folder per job in step between your shop's drive and Sign OS. Artwork and proofs you save locally show up on the job — no manual uploading.

Files & Sync (desktop app) — the screen in Sign OS

What is on this screen

Each part of the screen above, top to bottom, and what changing it affects.

Storage
Usage against the tier.
Sign OS Sync — Windows · macOS · Linux installers
The desktop agent, once per design machine.
Email to job — example addresses · your own addresses
Forward artwork and paperwork straight onto a job's Files tab: put the job number after files+ in the address, like the examples, or in the subject line. Your own addresses either always go to one job or let Sign OS work out the job.
Pair a computer — Pair device
A 6-digit code, valid 10 minutes, entered in the app. Paired computers are listed with a way to unpair.

Before you start

  • •You are signed in with sync access.
  • •You are on Windows or Linux — the Mac build is not ready yet.
  • •You can install the Sign OS Sync desktop app on your machine.

Step by step

  1. 1

    Open Settings → Connections → Files & sync (the page is headed 'Shop · Files & Sync').

  2. 2

    Under 'Sign OS Sync', download and install the desktop app for your computer (Windows .msi, macOS .dmg, or Linux .rpm/.deb/.AppImage).

    Note: Windows and Linux are proven on real machines. The Mac build is offered but has had less use; if it misbehaves, stay with the browser upload on the job's Files tab and tell us.

  3. 3

    Under 'Pair a computer', click Pair device to generate a 6-digit code, then enter it in the app.

  4. 4

    Save job files into the local job folder — they appear on that job's Files tab in Sign OS automatically.

  5. 5

    Email to job, on the same page, is the other way in: forward artwork to the shop's files address with the job number after files+ in the address, or in the subject line, and it lands on that job's Files tab.

Open this in Sign OS →

Tips & gotchas

  • →Keep working the way your team already does on the shop drive — Sync does the joining-up in the background.
  • →The installer is not code-signed yet, so Windows will warn you about an unknown publisher. Choose 'More info' then 'Run anyway'.
  • →Downloading every file as one ZIP is no longer here. It is Your data, at the bottom of Plan & billing.

Related guides

Work a job — steps, files & tasksThe Production tab is the floor's view: departments, steps, time and notes.What counts against your storageWhich files use your plan's storage, which do not, and what to do when it fills.Manage your plan & billingSee the plan you are on, change it, update payment, and download all your files.